Canowindra business owners are angry and frustrated at the lack of communication about the Telstra outage last week. Businesses were left without phone connection, some without Eftpos and all not knowing when it would be fixed.
Toby Newcombe owner of Belubula Butchery said, “We had no Eftpos for a week, suppliers couldn’t get through and travellers couldn’t be served.”
Toby had to divert phone calls through to his mobile and he was particularly concerned over the weekend period functioning without Eftpos, usually his busiest days.
A number of businesses were affected in Gaskill Street including IGA as John Lawrence said, “It has interrupted the running of our business.”
There was little to no communication from Telstra about the issue and it was only af- ter numerous phone calls were made from business owners that Telstra Area Manager Mike Maron issued this statement.
“A cable issue caused disruption to fixed line services for a small number of premises in Canowindra. Services were restored for a large portion of affected customers. We do apologise to our affected customers for the inconvenience and thank them for their patience. This has required complex repair work and we assure everyone that we have been working as quickly as possible to restore their services.”
Hopefully this will be the end of it!