Following the severe NBN outages which happened last week in Canowindra and subsequent follow up with the local Federal Member, Andrew Gee, a senior representative from Telstra has spoken with Cr Cheryl Newsom to advise that Telstra will be looking to compensate business owners and any other parties who have been affected.
They have provided a compensation form which can be completed and sent to them, copies of which are available from The Canowindra Phoenix office or can be emailed to you directly. This lodgement requires evidence and substantiation of the loss, with specific details required as outlined in the form. In addition, you can also contact Andrew Gee’s local office and they can assist as well.
Telstra said that it is the duty of the service provider and not NBN to notify when planned outages are to occur. In this instance it is very apparent that Telstra and other providers did not carry this out. Telstra seemed not to be even aware that
this was occurring as evidenced by lack of notification to their customers in this area.
Telstra have also advised that it is very important to ensure that everybody has a backup functionality available and if this is not in place with your current modem then you should contact Telstra directly or your local service provider.
Questions still remain unanswered as to why they would elect to conduct a planned outage during business hours which has meant much disruption to the local village and businesses with no prior warning. This is something that Andrew Gee’s Office and Telstra will be taking up with NBN.
Cr Newsom has also compiled a submission to be sent to Ray Hadley’s radio show at 2GB, and there has been a suggestion that it should also go to the Telecommunications Ombudsman.
If you require any further information or a copy of the compensation form please email Cheryl at email@example.com